FAQ
Frequently Asked Questions
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How soon will my order ship and when should I expect delivery?
Orders typically leave our facility within the same business day or within 1–2 days, depending on the brand. In rare cases, unexpected delays might occur. Generally, deliveries arrive within 4–7 days. If a longer shipping time is expected for a particular item, this will be noted on its product page. We ensure swift processing, rapid shipping, and top-notch customer support. For information related to shipping times, please visit our Shipping and Handing page.
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What payment options do you offer?
We accept a variety of payment methods, including major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club) as well as Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal.
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What is your return policy?
We back all purchases with a 30-Day Money Back Guarantee. For further details, please consult our comprehensive 30-Day Return Policy provided at the bottom of our website.
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Can I cancel my order?
Yes, you may cancel your order for a full refund if it hasn’t shipped yet. To do so, please contact us immediately at admin@samantafactory.com. Once the order has been dispatched, our standard 30-Day Return Policy will apply.
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What should I do if my product arrives damaged?
Please inspect your package upon receipt. If you notice any damage, make a note on the delivery receipt (or mark “suspected damage” if the package is unopened) and send us photos at admin@samantafactory.com. We will promptly work with you to arrange a replacement or appropriate compensation.
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How do I complete my purchase?
Simply click the “Add To Cart” button on your desired product, proceed to the checkout page, and provide your shipping and billing details to finalize your order.
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How will I know when my order has been shipped?
After placing your order, you will receive an email confirming the order details and credit card authorization. Once your package is on its way, we’ll send a shipping confirmation email that includes your tracking number.
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Will I receive an email confirming my order?
Yes, every order will be followed by an email confirmation sent to the address you provided. We recommend printing or saving this confirmation for your records.
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Is it possible to modify my order after placing it?
You can request changes to your order free of charge if the request is made before the order is shipped. Please email us at admin@samantafactory.com. If there is any difference in cost due to changes, we will adjust your billing accordingly. For updates or questions about your order status, feel free to contact us at the same email.